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Can you exchange your phone at Apple?

Author

Michael Henderson

Updated on March 08, 2026

Can you exchange your phone at Apple?

If you purchased your item from Apple in the U.S., you can take it to any U.S. Apple Store for an exchange. Items ordered online from Apple that arrived damaged or are incorrect can be returned to any U.S. Apple Store, or by contacting Customer Service at 1-800-676-2775.

Likewise, people ask, can you swap your phone at Apple?

Yes. If your device has no trade-in value, Apple Trade In lets you recycle any Apple device, and devices from Apple-owned brands, at any Apple Store and online.

Additionally, do Apple buy back phones? Apple Trade In. Trade in any device in any condition, and we'll give you credit or recycle it for free.

Hereof, can I exchange an Apple product after 14 days?

You have 14 calendar days to return an item from the date you received it. Only items that have been purchased directly from Apple, either online or at an Apple Retail Store, can be returned to Apple.

Can you exchange your phone for a new one?

If your phone has any value, you have two ways to trade in the device: Trade in at a T-Mobile store: For the easiest trade-in experience, we encourage you to go to one of our stores to trade in your old device for a new one. Store locator.

Can you trade in old iPhones for new ones?

If you're ready to buy a new product at an Apple Store, you can bring your old device with you. If it's eligible for trade-in, we'll apply an instant credit at the time of purchase. And no matter how you use Apple Trade In, if your device has no trade-in value, you can always recycle it responsibly for free.

Can I trade in my iPhone 6 for an Iphone 11?

Yes. When you buy your new iPhone online or in a store, you can trade in an eligible iPhone and get credit applied to your purchase.* You can also get an Apple Store Gift Card online or at an Apple Store when you trade in any eligible smartphone with Apple Trade In.

Will there be an iPhone 12?

iPhone 12 Price, Pre Orders, and Release Date

The 6.1-inch iPhone 12 officially launched on Friday, October 23. It is priced starting at $799 for 64GB of storage, with 128 and 256GB available for an extra fee. The 5.4-inch iPhone 12 mini launched on Friday, November 13.

Can you trade in iPhone for different color?

Question: Q: Can I trade for a different color

Answer: A: The free exchange program was 14 days from the date of purchase. Now, you can use the trade-in program to get reduced credit towards a new phone with the color you prefer.

Where can I trade in my old phone for cash?

ecoATM - Sell Your Old Cell Phones & Tablets for Cash – EcoATM.

What can you do with old iPhones?

7 ways to make use of your old iPhone
  • Sell or donate it.
  • Make it a dedicated music player.
  • Turn it into a kid's entertainment device.
  • Make it an Apple TV remote.
  • Make it a permanent car, bike, or kitchen fixture.
  • Use it as a baby monitor.
  • Turn it into your bedside buddy.

Can you trade in 2 phones at Apple?

Answer: A: Answer: A: Yes, you can do that.

Why should I switch from Android to Apple?

When people stop using their phones and buy a new one, they often want to sell their still functional old phone at the best possible price. Apple phones keep their resale value far better than Android phones. iPhones are made of high-quality materials, which goes a long way in helping them maintain their resale value.

What is the exchange policy for Apple?

For any undamaged product, simply return it with its included accessories and packaging along with the original receipt (or gift receipt) within 14 days of the date you receive the product, and we'll exchange it or offer a refund based upon the original payment method.

Can I return my iPhone after 30 days?

In the recent past, customers who purchased an iPhone directly from the Apple Online Store and in Apple Retail Stores have had 30 days to return the device for any reason.

Does Apple give refunds for accidental purchases?

Apple lets you request a refund for any app, in-app or media purchases you've made within the last 90 days. Just sign in with your Apple ID, navigate to the right tab (Apps, Movies, TV Shows, etc.), then hit the “Report a Problem” button next to the item.

Can I exchange an Apple product without a receipt?

If you want to return a device purchased from one of Apple's physical retail stores then, along with the product, you will also be required to bring the original receipt, packaging, and included accessories. Otherwise Apple will offer you an exchange for another unit of the same product.

Is there a restocking fee at Apple?

There is no restocking fee when an item is purchased directly from Apple. You back and return/exchange your product within 14 days from purchase.

Is it worth it to get AppleCare?

AppleCare+ can be quite costly, but it's often worth the spend. A damaged MacBook screen can be far more costly than the $99 fee Apple charges you when covered under AppleCare, so those who have anxiety about breakage should consider it.

Can you return AppleCare?

If you cancel within thirty (30) days of your Plan's purchase, you will get a full refund. If you received any service under your plan, you will get a partial refund. Apple will deduct the value of the service. If you cancel after thirty (30) days, you will get a partial refund.

What all does Apple care cover?

Both AppleCare+ options provide repair or replacement hardware service for your iPhone. Depending on the plan you choose, you'll get up to two incidents of accidental damage protection and up to two incidents of theft or loss coverage every 12 months. Each incident is subject to a service fee or deductible.

What is a broken iPhone 7 worth?

Find out how much a broken iPhone 7 is worth
MODELPRICE AS-IS (BROKEN)
iPhone 7 32 GB$92
iPhone 7 128 GB$102
iPhone 7 256 GB$112
iPhone 7 Plus 32 GB$112

Where can I sell my old iPhone for cash?

The best ways to sell or trade in your old iPhone for 2020
  • BuybackBoss. Super-easy to use. See at BuybackBoss.
  • Decluttr. Lightning-fast quotes. See at Decluttr.
  • GadgetGone. Top dollar for your phone. See at GadgetGone.
  • Apple. Straight-up Apple Store credit. See at Apple.
  • Best Buy. Trade for a store gift card. See at Best Buy.

Are broken iPhones worth anything?

The broken iPhone values appear to be worth about one-third less or half the value of comparable devices in good condition. For example, trading in an iPhone 6 in good condition will get you about $300.

Who will buy my used iPhone?

Top Sites to Sell Your iPhone
  1. BuyBack Boss. BuyBack Boss is our top pick, due primarily to their quick 3-step process for selling your old iPhone.
  2. OCBuyBack. OCBuyBack offers competitive prices on iPhones, as well as other devices and even tablets.
  3. Decluttr.
  4. SellCell.
  5. Swappa.
  6. Gazelle.
  7. ItsWorthMore.
  8. NextWorth.

Does Apple give you money for old phones?

Apple to Lure Android Users to iPhone With New Trade-In Program. The gift cards will be available under a new recycling and trade-in program that will provide in-store credit for users who trade in old smartphones, including those that come from rival smartphone manufacturers.

How much are old iPhones worth?

As of September 12, several listings had “buy it now” prices above $10,000, with one listed for $19,999. If you kept your old device but tossed the box, your phone is likely worth a lot less. Used original iPhones without a box generally sold for $30 to $60 on eBay.

How much is the iPhone 5 worth now?

iPhone 5, 5c, and 5s
Storage16GB32GB
iPhone 5$8 - $100$120
iPhone 5c$90 - $150$90 - $150
iPhone 5s$60 - $130$140

How much can I sell an iPhone 6s for?

The current average value for an iPhone 6S on Swappa is around $124, while the larger iPhone 6S Plus is at $170. That's more than double what you could get for the iPhone 6S if you traded it in at Apple, Best Buy, or Gazelle.

How do I sell my old iPhone?

You can get cash for your iPhone from buyback sites, trade it in to your wireless carrier for a credit on future bills, or even swap it for a gift card to Target, Best Buy, Amazon, or Walmart. Even if you're in the iPhone Upgrade Program, you might have an old iPhone languishing in a drawer somewhere unused.

Can I trade in my iPhone if it's not paid off?

No, you cannot trade in a phone that you have not completed payments. You would have to pay off the $339 and then trade in and get up to $300 (it may be less). You will get an account credit at a later time, but not at the time you are getting the new device.

What will iPhone 12 cost?

Pricing will start at $699 for the 12 mini and $799 for the 12 if you're buying the AT&T or Verizon versions. Otherwise, it will start at $729. Apple has a special deal with AT&T and Verizon to offer both phones at $699/$799.

How do I prepare my iPhone for trade in?

Remove your personal information from your old device
  1. If you paired an Apple Watch with your iPhone, unpair your Apple Watch.
  2. Back up your device.
  3. Sign out of iCloud and the iTunes & App Store.
  4. Go back to Settings and tap General > Reset > Erase All Content and Settings.

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