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How do I check my balance on DStv Zambia?

Author

Jessica Hardy

Updated on March 15, 2026

How do I check my balance on DStv Zambia?

Dial *668# on,

Convenience means managing your DStv account in the palm of your hand. With USSD you can check what you owe, clear error codes, view your last four transactions, transfer funds between your accounts and reconnect packages. DOWNLOAD OUR APP!

Accordingly, how do I check my outstanding balance on DStv?

There are several ways you can check your balance:

  1. View your account balance by logging into Self Service or using our mobile app.
  2. Dial *120*68584# and follow the prompts.
  3. Call us on 083 900 3788 or 011 289 2222 without having to speak to an agent.

Also, how do I access my DStv account online? A customer can sign into the DStv website dstv.com or DStv app and select “Manage Account Links”.

Simply so, how do I reset my DStv Zambia?

Here is how you do it via your phone; SMS the word RESET leave a space then enter the FIRST 10 digits of your smartcard number and send to 4333. Example: RESET 1234567890 and send to 4333. SMS the word DUE leave a space then enter the FIRST 10 digits of your smartcard number and send to 4333.

How do I check my DStv payment?

Send an SMS with the word RESET accompanied by your smartcard number to 30333. You will receive a confirmation message informing you that your request is being processed. Check after a while if the channels are available.

How do I check my DStv balance via SMS?

How to Check DStv Balance
  1. Navigate to your SMS menu on your phone to create one.
  2. Type “BAL”, leave a space and then type the DSTV smart card number which is 10 digits.
  3. Forward the SMS to 30333.
  4. You will get a response from DSTV.

How can I use WhatsApp on DStv?

With the introduction of Natural Language Understanding (NLU) managing your DStv viewing is as easy as talking to a friend, simply save our WhatsApp number 060 060 3788 (DStv) on your phone, type “Hello” and enjoy a whole new level of convenience.

How do I find out my DStv customer number?

A smartcard is a unique chipped card that exists in your DStv decoder. This card is linked to your decoder and your customer number that was created with MultiChoice when you initiated your DStv subscription. Your smartcard number is on the reverse of your smartcard, underneath the barcode.

How do I check my DStv due date?

How to check DStv due date via SMS
  1. Go to message on your phone to create a new message.
  2. Type the message as follows: DD followed by the first ten digits of your DStv smart card number.
  3. Send a message to 30333.
  4. An SMS containing the due date of your DStv subscription will be sent to your phone.

How do I contact DStv Ghana?

Contact DSTv Ghana

Phone 1: +233 302 740540. Phone 2: +233 244 740540. Email address: customerservice@gh.multichoice.com.

How do I clear e48 32 error on DStv?

There is not much you can do to solve a no signal or searching for signal error (E48-32) when it is caused by rain. The best resolve is to have your dish aligned to optimize the DStv reception. Furthermore you could upgrade your DStv installation by installing a bigger dish.

How do I contact DStv Nigeria?

To get started, save our number +234 908 236 8533 , then make sure to have your Smartcard Number & Surname ready. Then, simply say Hi and follow the prompts!

How do I clear e16 error on DStv?

If the Error code you see on your T.V set is any of these, just relax and follow this step to get it cleared.
  1. Go to www.DSTV.com.
  2. Select the type of Error code that you see on your T.V set, enter your smart card / Serial No, and solve the Captcha.
  3. Click “Reset Device”

How do I reset my DStv after payment in Zambia?

You can clear payment-related error codes in Zambia by doing the following:
  1. Using the Multichoice Zambia Eazy Self Service. Visit the DStv Eazy Self Service page and make sure to keep your Smartcard number handy when you do.
  2. Use the Multichoice Africa Manage Error Codes Page.
  3. Clear E16 via SMS.

How do I manage my DStv account?

Go to DStv Now on a laptop/desktop computer and sign in (if not already signed in) Select a profile to go through to the site. Click on the profile icon on the upper right-hand corner of the screen and go to “Manage Account Links” All of the DStv subscriptions active under this account will be displayed.

How do I reset my Multichoice decoder?

How do I do a reset to factory defaults on the DStv HD Decoder?
  1. Press the DStv button on the remote.
  2. Scroll to Settings.
  3. Then to System Settings.
  4. Select Reset Decoder Setting.
  5. Select Reset to Factory Default.

What does e16 4 mean on DStv?

Channel Currently Scrambled

How do I open a DStv account?

To open a DStv account please call us with the following in hand,
  1. Your ID/Passport number.
  2. Your contact details.
  3. Your smartcard number.

How do you clear error codes on GOtv?

Do this:
  1. Navigate to the GOtv “Cleaning Error” section on the website.
  2. Enter your IUC number.
  3. Press E16 for error code.
  4. Enter the captcha code.
  5. Click on “Correct error.”

How do I contact GOtv Zambia?

Contact GOtv Zambia
  1. Facebook: Follow us on Facebook.
  2. Email: .
  3. Tel: +260 211368343.
  4. Address: MultiChoice Zambia Limited, Plot no 34772/34773 Alick Nkhata Road Lusaka Zambia.
  5. USSD: *668#

How do I clear e30 error on DStv?

Firstly you can dial *120*68584#. By doing this you will receive some prompts on your cell phone that will guide you thru the process of clearing different errors. In addition you can also visit their website selfservice.dstv.com to clear a E30-4 confirming your subscription error on your DStv Decoder.

How do I connect my phone to DStv?

Go online to now.dstv.com or download the DStv Now app. Follow the prompts to create a username and password. That is all you need to watch DStv on any device. Download the DStv Now app from the Google Play or Apple App Store.

How do I register a device on DStv Now app?

The first step to setting up DStv Now is visiting the website at now.dstv.com, and following the prompts to create a username and password. After this simple process is complete, you will be able to download and log in to any compatible smart device with your details and begin streaming.

How do I set up DStv on my phone?

Launch the DStv Now app (make sure it's the latest version). Log in and follow the prompts to create a profile. Select an avatar and add a name for the profile.

How to set up Profiles on DStv Now

  1. Visit now.dstv.com (don't have DStv Now yet?
  2. Log in and follow the prompts to create a profile.

Can I pay DStv Online?

You can pay for your DStv account by using internet banking. To find out how much you owe, you can view your balance on your Account dashboard or dial *120*68584# from your mobile phone. When paying your account, choose MultiChoice from the list of pre-approved beneficiaries on your bank's internet banking website.

How do I pay my DStv bill online?

INTERNET BANKING
  1. Visit eazy.dstv.com and then log into your account.
  2. You will be presented with a list of online payment methods that are available in your country.
  3. Select Paga e-Pay and follow the instructions.

How do I connect DStv now?

How to install the new DStv Now app for your smart TV
  1. Connect your smart TV to the internet using ethernet cable or Wi-Fi.
  2. Go to the App Store on your TV, search for “DStv Now”, and install the app.
  3. Once installed, the app will display a code on your TV screen.
  4. On a laptop/desktop, go to now.dstv.com and sign in.

How do I pair my DStv decoder with my smart card?

To pair smart cards with decoders:
  1. On the Provisioning module, click Setup Pairing.
  2. Retrieve details of the customer.
  3. To do a pairing, click the Add link in Pairing Details table.
  4. Select the type of smart card from SmartCard Code drop down.
  5. Select the type of decoder from Decoder Code drop down.

Why is DStv not showing?

As I have said earlier, poor signal strength or quality is the main reason why some DStv channels are not working on your decoder. In most cases, it is the misaligned satellite dish that causes the problem. Remember, an LNB that is out of alignment can also cause this problem.

How do I reconnect my DStv without paying?

How Do I Reconnect My DStv Without Paying. If your DStv account is suspended, for any reason, and you have a running subscription, you can contact DStv customer care for reconnection without paying any money or fee.

Why is my DStv not working after subscription?

Resetting your Dstv can be done in two ways: Via SMS and Via easy service. To start, be sure your decoder is switched on and your SmartCard inserted properly. After payment, message RESET followed by your SmartCard number to 30333. This option works on every phone network service in Nigeria.

How long does it take to reconnect DStv after payment?

15 minutes

How can I unlock free channels on DStv 2019?

How To Watch DStv Channels For Free Without Paying Subscription Fees
  1. Go to now.dstv.com.
  2. Click on Sign Up.
  3. Fill in your details.
  4. Click Create An Account.
  5. Provide your ID, smartcard or customer number. If you're not subscribed to DStv, scroll to the bottom and choose Skip.

How do I scan for DStv channels?

How To Find Channels On DStv
  1. Use the DStv remote.
  2. Press the menu button on the remote.
  3. Go to the menu.
  4. Select satelite installation.
  5. Make sure the DStv signal indicator is on for the frequency you are scanning.
  6. Scan the frequency for new channels.

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