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How do I replace my broken OtterBox?

Author

Jessica Hardy

Updated on February 27, 2026

How do I replace my broken OtterBox?

To submit a warranty claim, visit otterbox.com/en-us/warranty-claim or call 1-855-688-7269.

Furthermore, will OtterBox replace my broken case?

Otterbox doesn't replace your phone, just the case.

Similarly, can you replace the screen protector on an OtterBox Defender? Product Description: This is only the screen protector film replacement for OtterBox Defender Series case! Features: Replace your damaged screen on your OtterBox Defender Series case at a low cost! Simple and easy to replace, no need for glue and no mess!

Similarly, it is asked, do Otterboxes have a lifetime warranty?

Otter Products, LLC and its affiliated companies worldwide (“OtterBox”) warrants OtterBox products against defects in material or workmanship for a period of one year from the original date of purchase of the product by a consumer (the “Warranty Period”). You can read more on our warranty here.

Are OtterBox cases lifetime warranty?

Otter Products, LLC and its affiliated companies worldwide (“OtterBox”) warrants OtterBox products against defects in material or workmanship for a period of one year from the original date of purchase of the product by a consumer (the “Warranty Period”). I have sent in the requested information on my warranty claim.

How do I return my OtterBox to a new one?

For returns from www.otterbox.com please visit www.otterbox.com/en-us/returns. All returns that were NOT purchased on otterbox.com or directly from Otter Products EMEA on this website should be returned to the original place of purchase.

Are OtterBox cases worth it?

It's definitely worth it when the price of a phone is more than 10x the price of the case. One hard fall pays for itself, especially with all these new phones that are glass front and back. The one thing that got me into otter boxes was actu Yes they are completely worth it.

Where can I get my OtterBox replaced for free?

I went to the Otterbox website and read about the Warranty policy. Every case is guaranteed for a year. If you have a problem with your case within a year, you can submit for a brand new one – for FREE! You do NOT need your receipt to request a replacement.

What does OtterBox drop protection mean?

"OtterBox Certified Drop+ Protection means that OtterBox cases are tested by us and built for you, standing up to the rough-and-tumble, hectic, non-stop lifestyles of today's smartphone users.

How can I get a free OtterBox?

Gems You Can't Live Without: a free otter box case and how to get one!
  1. Head over to
  2. Go to the "support" tab.
  3. Click on warranty.
  4. Follow their steps to pick out your case.
  5. Check out with your free phone case and only pay $6.99 for shipping.

Can I get my OtterBox replaced for free?

Here's what to do
I went to the Otterbox website and read about the Warranty policy. Every case is guaranteed for a year. If you have a problem with your case within a year, you can submit for a brand new one – for FREE! You do NOT need your receipt to request a replacement.

Will OtterBox replace my case if it breaks?

Only if you paid for an "Accidental Damage" Geek Squad plan for your phone. Otherwise Best Buy, nor Otter Box will cover a damaged phone, even if it broke inside the case. It's a preventative measure, but it's not 100% guaranteed to protect your phone from everything. No, they will not pay for your phone repair.

Can I exchange my OtterBox?

We will accept return of any product for a refund within 14 days of the date that you received your original order, where the order was purchased directly from Otter Products EMEA on this website. For returns from www.otterbox.com please visit www.otterbox.com/en-us/returns.

Can I get a new OtterBox for free?

Here's what to do
I went to the Otterbox website and read about the Warranty policy. Every case is guaranteed for a year. If you have a problem with your case within a year, you can submit for a brand new one – for FREE! You do NOT need your receipt to request a replacement.

Which Otterbox is waterproof?

We think that the Otterbox Defender case is great if you need double drop protection and don't mind adding some serious bulk to your phone and if your out for an adventure involving water and snow then a lifeproof is the one. Lifeproof is slimmer and truly waterproof, Otterbox is not.

Who sells OtterBox?

Where Else to Buy OtterBox Cases
  • Verizon.
  • Best Buy.
  • AT&T.
  • Walmart.
  • Sprint.
  • Target.
  • Amazon.
  • Apple Store.

Does OtterBox warranty cover yellowing?

I am disappointed but Otterbox say they guarantee it from yellowing. UPDATE: Otterbox does NOT honor their warranty!!! I contacted them 3 times because my cover yellowed. You are suppose to pay the shipping for replacement.

How do I claim my LifeProof warranty?

To submit a warranty claim, visit lifeproof.com/en-us/warranty-claim or call 1-888-533-0735. Any warranty claims must be made by customer no later than sixty (60) calendar days after the expiration of the applicable Warranty Period.

Can you put a glass screen protector under an OtterBox?

Yes I use the Otterbox Defender with a tempered glass screen protector. I remove the Otterbox screen protector and it works great.

Can I take the screen protector off my OtterBox?

"Alpha Glass was designed for smartphone users who want a truer touch screen experience with the benefits of protection from scratches and drop," said OtterBox CEO Brian Thomas. Alpha Glass can be easily removed at any time with no leftover residue.

Why is the OtterBox Defender Screenless?

OtterBox Defender Overview
The Otter Box Defender Series Screenless Edition Case for Samsung Galaxy S9 features an inner synthetic rubber slipcover, and outer polycarbonate hardshell. This combination of materials is meant to help absorb shock, preventing damage that could come from accidental drops and falls.

Do you need a screen protector for OtterBox Defender?

Most "defender" series cases come with built in screen protectors. I should also say in the description whether or not it comes with one. The Defender is the only Otterbox available for the Z10 and it comes with a screen protector built in.

Does Touch ID work with OtterBox Defender?

The new OtterBox Defender for iPhone 5S works with the fingerprint ID and gives you a lot of protection. This case is almost identical to the iPhone 5 Defender other than that the built in screen protector has a cutout for the home button fingerprint ID.

Does the OtterBox Defender protect the screen?

With the ports and buttons securely plugged, the Otterbox Defender prevents debris like dust or sand from getting in. Like the Lifeproof, the Otterbox Defender also has built-in screen protection to defend against scratches and scrapes.

Are cases with built in screen protectors good?

After watching some YouTube videos on them, they looked to be very well-made cases with sturdy back protection with sometimes two layers of rubbery case along with a plastic harder cases to give extra security. The built-in screen protectors looked be a pretty good as well.

Can you shrink a silicone phone case?

Submerge the phone case into your bowl of cold water. The cold water rapidly stops the cooking process. As the case cools it will contract and shrink. Remove the case from the cold water after 30 seconds to 1 minute.

How can I make my silicone case tighter?

Transcript
  1. boil hot water, set bowl of cold water aside.
  2. using tongs, dip your silicone case into the boiling water (be careful not to burn yourself & dont set your case on the bottom just in case it melts)
  3. after around 1 minute or a little less take your case out of the hot water.

Does silicone shrink with heat?

As long as you don't put a flame to the silicone it will be ok. The heat softens the rubber enough to shrink back to its original condition. Works a few times till it wears out.

How do you shrink a stretched silicone phone case?

Submerge the phone case into your bowl of cold water. The cold water rapidly stops the cooking process. As the case cools it will contract and shrink. Remove the case from the cold water after 30 seconds to 1 minute.

Will otterbox fix your phone?

Otterbox doesn't replace your phone, just the case.

Why do Otterbox cases stretch?

This can happen as well due to your working environment and that includes the weather particularly when it is hot and humid. To get the maximum protection, Otterbox rubber silicone must fit firmly into your phone.

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