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What is issue resolution procedure?

Author

Christopher Duran

Updated on March 09, 2026

What is issue resolution procedure?

The model Work Health and Safety (WHS) Act sets up a process for resolving work health and safety issues within the workplace. It applies after a work health and safety matter is raised but not resolved to the satisfaction of any party after discussing the matter.

Regarding this, what is an issue resolution?

Essentially the intent of an issue resolution process is to make things easier for the people in your workplace to come to a resolution following an issue. And if you have employees, then it is likely that you will, on occasions have differences in opinions about how these hazards or other workplace issues are managed.

One may also ask, how can WHS issues be resolved in the workplace? These steps may include:

  • reporting the issue verbally to your supervisor or manager.
  • reporting the issue through the workplace's hazard reporting procedures.
  • raising the issue with the health and safety representative.
  • raising the issue with management through your union representative.

Also know, what is an OHS issue?

Occupational Health and Safety (OHS) legislation requires that all forseeable hazards are identified and the risks arising from these hazards are eliminated or controlled.

How might you resolve a health and safety issue?

Talk to your supervisor and health and safety representative about the problem. If the issue cannot be resolved, go to the employer. Try to agree on ways to fix the problem. If you cannot agree upon a safe course of action your employer or health and safety representative may ask a WorkSafe inspector to visit.

What is the meaning of resolution?

resolution noun (SOLVING)

C2 [ S or U ] formal. the act of solving or ending a problem or difficulty: a successful resolution to the crisis.

What is an issue management?

Issue management is the process of identifying and resolving issues. Problems with staff or suppliers, technical failures, material shortages – these might all have a negative impact on your project.

What is the root word of resolution?

Resolution is the noun form of the verb resolve, derived from the Latin resolvere, "to loosen, undo, settle." We can still see this meaning of resolution in the sense of "an explanation" or "a solution" — when a problem, conflict, or mystery reaches its resolution, it has been "undone," so to speak.

What are WHS issues?

Known WHS hazards in the Disability Sector leading to the highest number of work incidents include: Hazardous Manual Tasks. Slips/trips/falls. Workplace violence. Psychological injury.

Why should health and safety issues raised through consultation should be dealt with promptly?

Promptly addressing a health and safety issue with the relevant people affected can increase the chance the matter is resolved efficiently and effectively. Those involved must attempt to resolve the issue in accordance with an agreed procedure.

What is OHS stand for?

Occupational Health and Safety

What is the 5 types of hazard?

OSHA's 5 Workplace Hazards
  • Safety. Safety hazards encompass any type of substance, condition or object that can injure workers.
  • Chemical. Workers can be exposed to chemicals in liquids, gases, vapors, fumes and particulate materials.
  • Biological.
  • Physical.
  • Ergonomic.

What are the 3 steps used to manage health and safety at work?

There are three steps used to manage health and safety at work.
  • Spot the Hazard (Hazard Identification)
  • Assess the Risk (Risk Assessment)
  • Make the Changes (Risk Control)

What are the 6 types of hazards in the workplace?

See our info-graphic on the 6 types of hazards in the work place.
  • 1) Safety hazards. Safety hazards can affect any employee but these are more likely to affect those who work with machinery or on a construction site.
  • 2) Biological hazards.
  • 3) Physical hazards.
  • 4) Ergonomic hazards.
  • 5) Chemical hazards.
  • 6) Workload hazards.

When should you set up your hazard controls?

Elimination is the process of removing the hazard from the workplace. It is the most effective way to control a risk because the hazard is no longer present. It is the preferred way to control a hazard and should be used whenever possible.

How do you implement risk controls?

5 things to do before implementing risk controls
  1. Assess the risk controls for any hazards that may result from their implementation and conduct a risk assessment.
  2. Advise affected workers of the control and train them in the procedures surrounding the control.
  3. Amend checking, reporting and auditing documents to reflect the new control (e.g. maintenance records).

How can you minimize risk in the workplace?

Six Steps to Control Workplace Hazards
  1. Step 1: Design or re-organise to eliminate hazards.
  2. Step 2: Substitute the hazard with something safer.
  3. Step 3: Isolate the hazard from people.
  4. Step 4: Use engineering controls.
  5. Step 5: Use administrative controls.
  6. Step 6: Use Personal Protective Equipment (PPE)

How do you assess the risk in the workplace?

The Health and Safety Executive (HSE) advises employers to follow five steps when carrying out a workplace risk assessment:
  1. Step 1: Identify hazards, i.e. anything that may cause harm.
  2. Step 2: Decide who may be harmed, and how.
  3. Step 3: Assess the risks and take action.
  4. Step 4: Make a record of the findings.

How do you identify a hazard?

To be sure that all hazards are found:
  1. Look at all aspects of the work and include non-routine activities such as maintenance, repair, or cleaning.
  2. Look at the physical work environment, equipment, materials, products, etc.
  3. Include how the tasks are done.
  4. Look at injury and incident records.

How do you report health and safety issues in the workplace?

Health and safety concerns at work
  1. Report to your supervisor. The first step you can take is to report to your supervisor.
  2. Submit a written report.
  3. Report to union or health and safety representative.
  4. Report to the HSE.
  5. Report to the business.
  6. Report to the HSE.

What should you do if you identify a hazard in your workplace?

In order to control workplace hazards and eliminate or reduce the risk, you should take the following steps:
  1. identify the hazard by carrying out a workplace risk assessment;
  2. determine how employees might be at risk;
  3. evaluate the risks;
  4. record and review hazards at least annually, or earlier if something changes.

Who would you raise WHS issues within your workplace?

Most commonly WHS issues are identified or raised by workers or managers/supervisors at a workplace. Any person, including workers, visitors or students in a workplace may however identify or report a WHS concern.

How can we improve safety?

10 Easy Workplace Safety Tips
  1. Train employees well.
  2. Reward employees for safe behavior.
  3. Partner with occupational clinicians.
  4. Use labels and signs.
  5. Keep things clean.
  6. Make sure employees have the right tools and have regular equipment inspections.
  7. Encourage stretch breaks.
  8. Implement safety protocols from the start.

How can we improve safety culture?

7 Suggestions to Improve Your Safety Culture
  1. Establish C-Level Buy-in.
  2. Collect Data to Drive Improvement.
  3. Establish a Team and Set Goals.
  4. Identify Safety as a Core Value and Create a Supportive Environment.
  5. Communicate and Empower.
  6. Evaluate your progress.
  7. Stay proactive and drive continuous improvement.

Why is health and safety important?

Health and Safety is important because it protects the well being of employers, visitors and customers. Looking after Health and Safety makes good business sense. Workplaces which neglect health and safety risk prosecution, may lose staff, and may increase costs and reduce profitability.

What can a successful health and safety program do in the workplace?

Safety + Health Programs
  • Prevent workplace injuries and illnesses.
  • Improve compliance with laws and regulations.
  • Reduce costs, including significant reductions in workers' compensation premiums.
  • Engage workers.
  • Enhance social responsibility goals.
  • Increase productivity and enhance overall business operations.

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