Initially, you will be asked four questions:
- Is the patient is breathing?
- What address are you calling from?
- What number are you calling from? (so we can call you back if you get cut off)
- What is the reason for your call?
Consequently, what do 999 operators say?
On dialling 999 or 112 an operator will answer and ask, "Emergency. Which service?" Previously operators asked "Which service do you require?" (approximately up to the mid-90s). The operator will then transfer the call to the appropriate service's own call-taker.
Similarly, what does an emergency operator ask? An operator will ask you if you need Police, Fire or Ambulance. Say "Fire". If you are calling using a mobile or satellite phone the operator will ask you for other location information. Don't hang up until the operator has all the information they need.
Hereof, what information should you give when making a 999 call?
When making a 999 call they need to remember:
- To tell the call handler which emergency service they need.
- To tell the call handler their address/or the location of the incident and phone number.
- To stay calm and stay on the line as they might have some questions.
What questions do emergency services ask?
If you need an ambulance, you will be asked to provide details such as:
- What is the problem?
- How old is the patient?
- Are they breathing?
- Are they conscious?
