What techniques for effective communication do you use with customers of diverse backgrounds?

1. Listen More Closely And More Often. Psychologists have shown that, on balance, men don't listen to women as well as women listen to men, an insight born out further by brain-based research.
2. Don't Interrupt.
3. Don't Step In To Explain.
4. Consider Your Attitude.
5. Watch Your Body Language.
6. Be A Mentor Or Sponsor.

• Emotional Intelligence. Emotional intelligence is the ability to understand and manage your emotions so as to communicate effectively, avoid stress, overcome challenges and empathise with others.
• Cohesion and Clarity.
• Friendliness.
• Confidence.
• Empathy.
• Respect.
• Listening.
• Open-Mindedness.

1. What Do The Current Stats Reveal?
2. Nine Actionable Steps for a More Diverse Workforce.
3. 2) Set-up a Mentor Programme.
4. 3) Educate Managers.
5. 4) Implement Diversity-Friendly Workforce Policies.
6. 5) Employee-Led Task Forces.
7. 6) Create Opportunities for Cultural Awareness.
8. 7) Put Your Party Hats On.

1. Slow down your speech. Speaking at a slower rate will help anyone who is less familiar with the language.
2. Enunciate clearly and use voice intonation.
3. Use body language.
4. Be culturally aware.
5. Use appropriate vocabulary.

1. Speak slowly and clearly.
2. Use short and simple sentences.
3. Maintain normal volume.
4. Use different words to express the same idea.
5. Prioritise and sequence your instructions.
6. Avoid jargon.
7. Respond to expressed emotions.

1. Don't stop listening when you hear an unfamiliar accent. But listen differently.
2. Be present.
3. Get comfortable with silence.
4. Become an active listener.
5. Do not assume “Yes” signals agreement.
6. Ask questions to clarify your understanding.
7. Consider the intent as well as content of the speaker's message.

• Do your homework.
• Don't make cultural assumptions.
• Speak clearly and in a pace that is steady and not rushed.
• Separate questions to avoid unnecessary confusion.
• Avoid the use of slang.
• Ask open-ended questions.
• Listen actively and check for understanding often.
• Expect that misunderstandings may occur.

• Different Communications Styles.
• Different Attitudes Toward Conflict.
• Different Approaches to Completing Tasks.
• Different Decision-Making Styles.
• Different Attitudes Toward Disclosure.
• Different Approaches to Knowing.

From Conflict to Cooperation: Building Stronger Cross Cultural Teams

1. Acknowledge and Respect Cultural Differences.
2. Establish Norms for the Team.
3. Develop a Team Identity and Outline Roles and Responsibilities.
4. Over-Communicate.
5. Build Rapport and Trust.

1. Overcome Language and Cultural Barriers.
2. Consider Different Cultural Communication Styles.
3. Plan Projects Around Different Time Zones.
4. Allow Prep Time Whenever Your Team Needs It.
5. Be Open to All Cultures and Their Differences.
6. Organize a Cross-Cultural Training.
7. Avoid Stereotypes.

1. Take a look at your recruiting and hiring practices.
2. Establish mentoring opportunities.
3. Promote team work.
4. Make inclusion a priority.
5. Provide Diversity Training.

1. An Example of Working with Colleagues from Multiple Cultures.
2. Promote Understanding to Fight Stereotypes.
3. Be Flexible with Employee Schedules.
4. Host Team-Building Activities.

• Developing an awareness of one's own cultural values and biases.
• Learning to value others' worldviews.
• Developing a set of culturally appropriate interpersonal skills.

1. More Understanding – and Respect – for Cultural Differences.
2. Increased Creativity.
3. Diverse – and Delicious – Treats.
4. Align with an Increasingly Global Workforce.
5. Speak Your Native Language.
6. Learn or Strengthen a Second or Third Language.
7. Better Service for Customers and Partners.

• Ask questions. Show genuine interest in your vendors and buyers by asking well-considered questions.
• Listen. Communicating is not just about you telling others what you know or think – it relies on both parties listening to what the other is saying.
• Written.
• Solid body language.
• Stay in touch.